A Facebook Messenger Bot is a chatbot which integrates directly into the main Facebook platform and enables for instant and direct communication with the customers as it may pertain to their queries, orders, FAQs, etc. ChatBots help automate the entire process of various customer support services and functions in a conversational platform, like Facebook Messenger. A conversational platform like Facebook messenger helps in automating a wide range of customer support tasks.
Customer Support on Facebook has taken over the role of customer support. It has become more than just providing technical assistance to the customers. It has now become a part of the business process and aims at customer satisfaction by providing assistance to the customer by enabling them to solve problems and get the best solution for them.
To build this chatbot, we would need some sort of programming language like Java, PHP, or any other such scripting language, and web development knowledge. If you are not familiar with web development, then you can learn it online. However, if you are a developer, then there are plenty of options available to you which you can choose from. There are various development firms available online where you can hire an expert to build a Facebook chatbot.
After you have hired a company to develop a ChatBot for your company, you will need to set up a Facebook account for the ChatBot so that it can interact with the customers. Since the users of Facebook are mostly young people, it is important that they feel at home on the platform. So, they will have to be given some basic instructions on how to use the ChatBot so that they feel comfortable and at ease while using it. Once they are able to feel at home with the ChatBot, you can expect to see a lot of repeat orders, sales and profits on your company.
The ChatBot should be set up in a place that is visible to the users. This is so that they will be able to navigate the ChatBot in an easy manner and be able to find their way around easily. It should also be placed in an area where the users can easily find it.
Once the user's attention has been drawn, the ChatBot should then ask the customer for his or her name and email id to get started with. This will ensure that the chatbot gets linked up with the customer support service providers and the chat provider. You should be able to know whether the ChatBot is properly connected with your customer support or not through the feedback given by the users. This will help you avoid duplicate conversations and help you get the maximum response from your clients.
In order to run a ChatBot, you can make use of Facebook Messenger Bot in order to interact with the customers. The messages that you would want to pass out to the customer must be customized depending upon the requirement of the customer. For instance, a message could be passed out to inform the customer about the product availability, the customer's address, or other related details.
You can even provide information regarding the product on Facebook as well as Facebook messenger as the customers can click the link provided by you and log-in on to their account to learn more about the product. You can even ask the customer about the product and ask for feedback on the product on Facebook.
You can also use such interaction to build up your relationship with your customers. A Facebook Chatbot is a tool that you can use in order to interact with the users on the social networking website. It will help you understand the needs of your customers better and this will help you customize your marketing campaigns and improve your communication skills. This will also help you understand what kind of services are being offered by your competitors.
There are many advantages of the ChatBot that can be availed when you integrate it with the Messenger Bot. It is very easy to set up and will give you a better understanding of the needs of your customer, which in turn will make your customer's business better.
Facebook Messenger is a very popular social networking website where a lot of users interact with each other through chatting or through their comments and discussions. When you use a ChatBot, you can use this interactive aspect to build up a good relationship with your customers. Once your customers have a good impression of your company on Facebook, it will be easier for you to build a good relationship and trust with them and they will also be more likely to buy your products and become repeat customers.