In the pavement maintenance industry, the image you and your company portray can make the difference between success or failure. Both residential and commercial customers alike want to see the kind of quality on contractors that will translate to the quality of work they expect.
Customers are more demanding in this age. Your first impression will create a picture in your clients' minds that will lay the foundation for your business relationship. If you do not project the image of superiority, competence and consistency; you may not stand out among your competitors. You can check out commercial paving contractor via various online resources.
Here are some guidelines that will help you make the best impression with your customers. Most of these tips are very general sense. Just ask yourself how you would want to be treated in every aspect of the interaction between yourself and a business you were looking to hire.
Make sure you respond promptly patron. Try to avoid answering machine. If you do not have someone on staff to answer the phone, simply hire an answering service. People want to talk to people, not machines. Make sure there is a method of how a call is handled.
Consistency starts on the first call, and to follow up the behavior of your business. When interacting with your clients be sure to remove yourself from all distractions. Focus on their problems with all of your attention.