There was a time when professionals such as lawyers and other specialist services tried to keep their clients from knowing what they were doing for them and how they were delivering value.
Those moments are now part of ancient history; What customers want now is a clear understanding of what their business does, how they deliver value, and how that leads to higher productivity and better business management.
Today's immigration law firm doesn’t hide their legal practices. Instead, they openly share with their clients the steps needed to manage their immigration cases and, more importantly, work with their clients to complete those steps.
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Using technology, these immigration firms can collect and share data with clients, as well as with local and foreign advisers, government agencies, visa recipients, and many other actors involved in the immigration process.
Although clients may have to contact their attorneys in the past and request updates on their immigration cases, today these attorneys can ensure full transparency of client cases so that clients can review and track all parts of their case online with immigration.
Lawyers can then focus on more valuable activities that better reflect their background and specialization.
How does technology ensure this transparency? With Immigration Case Management software, which can be operated from any web-accessible computer, lawyers and immigration firms can assign access rights to certain records and invite clients, partners, consultants, and other stakeholders to do so online.
These stakeholders can review available data, share information, submit forms and other data as needed, and manage and update many aspects of identified cases or ongoing compliance requirements.